Working in the hospitality for his entire career, Karl has been everything from a mail clerk to a general manager, and everything in-between! After retiring about 4 years ago, he got bored – and decided to go back to work as a concierge at Tempe Mission Palms. I wanted to ask Karl a few things about his job and received some interesting answers! I hope you enjoy getting to know Karl as much as I did.
What is your favorite thing about being a concierge?
I get to help people all day. Guests with questions, problems; guests looking for dining options, tour information, directions and tickets. Mostly, they are easy requests, but sometimes they can be really difficult. What could be more fun than to be a Host, Docent, Problem Solver, Guide, Restaurant Critic, Research Assistant, and generally the “Go-To” guy for hotel guests?
What is the most unusual request (or favorite memory) you have had from a guest?
I recently had a guest request a decorated Christmas tree to be placed in her room prior to their arrival. They were in Tempe to visit their daughter and granddaughter for the holidays. The tree was, of course, lots of fun to decorate, but then I found out the first names of all of the guests involved, and I got simple little gifts for each of them … all wrapped and finished with festive bows and placed under the tree. You just can’t have a Christmas tree without gifts. Of course, there was a stocking for the granddaughter with her name in gold “Puffy paint”, filled with little items to open on Christmas.
The guests had a great holiday, the granddaughter was “thrilled” and I was blessed with the happy smiles on all their faces on the day after Christmas. That’s really what it’s all about … isn’t it?
The best part about the location of Tempe Mission Palms is……
Wow! This is an easy one. We all know that it’s about “Location, Location, Location.” Tempe Mission Palms is located in the Mill Avenue District. Its directory lists 71 destinations under “Restaurants & Nightlife”, 29 Shopping Venues, and 28 Services all within 4 blocks of the Tempe Mission Palms front door. Add a hike up Hayden Butte directly behind the hotel, a 3 block walk to Tempe Town Lake, with running paths, boat rentals, and a lush park. Two blocks more and you are at the Tempe Center for the Arts, with its art exhibits, concerts, and special events. We are just a short jaunt from the Phoenix Zoo, Desert Botanical Garden and Papago Park and its famous hiking and climbing options.
The Phoenix Light Rail has a station just behind the hotel, which opens up any number of additional options in downtown Phoenix and beyond. Needless to say, there is a spectacular array of dining, entertainment, sports, and shopping options for guests of the Tempe Mission Palms.